10-year device warranty
Y Pro Red, Y Pro Blue, Telosin X and Body Sculpt Advance: ten years of cover for defects in materials and workmanship under normal use.
Telosin customer care
Care that
continues.
A device you choose with care deserves care in return. Discover your model’s warranty, our 30-day online money-back guarantee and a clear route to help whenever you need it.
2-year device warranty
Body Sculpt Classic receives two years of device cover for defects in materials and workmanship under normal use.
Telosin VII comes with a 2-year device warranty from the date of purchase. Subject to the warranty terms. Earlier Telosin VII purchases retain the warranty terms supplied at the time of purchase.
30 days to decide
Buy online and experience Telosin at home. If it is not right for you, contact us within 30 days of delivery and return your purchase for a full refund.
For purchases from this website
30 days. Your decision.
Buy online and experience Telosin at home. If it is not right for you, contact us within 30 days of delivery and return your purchase for a full refund.
01
Experience your purchase
Your 30 days begin on delivery. You can open and try your purchase as directed; the guarantee is not limited to unopened products.
02
Contact Telosin
Send your order number and the items you wish to return within 30 days of delivery. Our customer-care team will provide the return instructions.
03
Return your purchase
Return the product with its supplied accessories. Keep proof of dispatch. We will arrange the full refund to your original payment method after receiving your return.
For change-of-mind returns, you pay the return shipping cost. Telosin covers return shipping for faulty or incorrectly supplied items. We do not deduct the cost of the original free delivery from your refund.
New purchases made through this website under this offer. Earlier purchases and purchases from other retailers retain the terms supplied at the time of sale. Your statutory rights remain unaffected.
- 01
Have your details ready
Your model, serial number, proof of purchase, purchase date and retailer details help us identify your device.
- 02
Tell us what happened
Email cs@telosin.com with a description of the issue. Include your registration details and clear photographs where useful.
- 03
Receive the next steps
Our team will explain the assessment and service process. Contact us before arranging a return.
Coverage, exclusions & your rights
Your device warranty.
A clear commitment, with the details in one place.
Our commitment
Your warranty covers eligible defects in materials and workmanship during normal use. It is a service commitment for your device, separate from our 30-day online money-back guarantee. Your statutory rights remain unaffected.
Your model. Your cover.
Y Pro Red, Y Pro Blue, Telosin X and Body Sculpt Advance: 10 years from the purchase date. Body Sculpt Classic: 2 years from the purchase date.
New purchases made through this website under this offer. Earlier purchases and purchases from other retailers retain the terms supplied at the time of sale.
Telosin VII comes with a 2-year device warranty from the date of purchase. Subject to the warranty terms. Earlier Telosin VII purchases retain the warranty terms supplied at the time of purchase. Keep your proof of purchase and serial number. Register your device to keep its details accessible when you need service.
What is excluded
Normal wear and ageing, accidental or cosmetic damage, misuse, unauthorised modifications or repairs, and damage caused by use outside the supplied instructions are not covered.
Consumables and naturally ageing parts, including batteries and protective coatings, are excluded for normal depletion or wear. Premature failure caused by a defect in materials or workmanship remains covered.
Keep the device serial number intact so we can identify the product and its coverage. Skincare and treatment gels are not included in the device warranty.
If a fault develops
Contact Telosin before arranging a repair or sending your device. We will assess the issue and explain the next steps. For a covered defect, the warranty provides for repair, replacement with the same or an agreed equivalent model, or reimbursement of the purchase price.
The team will confirm the appropriate remedy after assessment. The warranty is not a promise that a device will be free from normal wear, or a guarantee of a particular skincare result.
How to request service
Have your device model, serial number, purchase date and proof of purchase ready. Describe the issue and include clear photographs where useful. Contact customer care using the service link below.
Who is covered
This device warranty is for the original purchaser. Your order record identifies the seller responsible for the purchase. Earlier purchases retain the guarantee supplied when they were made.
Your consumer rights
The warranty and online money-back guarantee are additional to your applicable consumer rights. They do not restrict remedies available for faulty, misdescribed or non-conforming goods.