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Terms and Conditions


Introduction: These terms and conditions govern your use of our website and the purchase of products from Telosin (hereafter referred to as “We,” “Us,” “Our”, or “Company”). These Terms and Conditions set out the rights and obligations of all users regarding the use of the website. By using our website and purchasing products, you agree to be bound by these terms and conditions. Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the website.

Definitions: “Company” refers to Telosin. “Customer” refers to any individual or entity making a purchase on our website. “Products” refers to the beauty and skincare products available for purchase on our website.

Accuracy of Information
We try to be as accurate as possible when describing our products and providing information on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the website are accurate, complete, reliable, current, or error-free. This website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information.

Intellectual Property
For the purposes of these Terms and Conditions, “Intellectual Property Rights” means rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). All information and content available on the website and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is property of the Company or the property of Our parents, subsidiaries, Affiliates, partners or licensors, and is protected by applicable laws, including laws governing copyrights and trademarks. Except as required under applicable law, neither the Content nor any portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

Third Party Links
We are not responsible for the content of any off-website pages or any other websites linked to or from the website including third party websites. Links appearing on the website are for convenience only and are not an endorsement by the Company, Our patents, subsidiaries, affiliates or partners of the referenced content, product, service, or supplier. Your use and access of these off-website pages or any other websites including third party websites is at the Customer’s own risk. We are in no way responsible for examining or evaluating, and We do not warrant the offerings of off-website pages or any other websites linked to or from the Service (including third party websites), nor do We assume any responsibility or liability for the actions, content, products, or services of such websites, including without limitation, their privacy policies and terms and conditions. The Customer should carefully review the privacy policies and terms and conditions of all off-website pages and other websites (including third party web sites) that the Customer visit.

Security and Virus Protection
Although care is taken to check and test material at all stages of production, the Company cannot accept any responsibility for any loss, disruption or damage to the Customer’s data or computer system, which may occur whilst using the website or material derived from it. The Customer assumes full responsibility for the protection of the Customer’s computer system including computer hardware, software and stored data on his/her computer system and hardware, software and stored data of third parties who may access, or be otherwise connected to, the Customer’s computer system.

Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the service, third-party software and/or third-party hardware used with the service, or otherwise in connection with any provision of this terms, as well as not being liable for any damage to or viruses that may infect your computer equipment or other property as you access or browse the site or download material from the site, even if the company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Orders and Payment
To place an order, customers must follow the instructions provided on our website. Payment can be made by credit card, debit card, or other accepted payment methods through our secure payment gateway.

Acceptance of your order
It is important that you enter the correct personal and payment information when you place an order online. The order confirmation email will be sent to your email address as soon as your payment is complete and verified. If you do not receive it, please contact our Customer Service Team. Orders not collected within 1 month of their delivery date will be deemed forfeited, and refunds will not be issued.

Refunds are not offered, and we will only accept exchanges for products that have manufacturing defects (not including personal feelings or opinions) within 7 days of receipt. Our Customer Service Team is available to assist you if you have any concerns about the products you receive.

Depending on your location, we will charge you in Hong Kong Dollars (HKD) or Renminbi (RMB). All published prices are subject to change without notice.

Online promotions are only valid in the online store of the Company. Unless otherwise stated, promotions cannot be used in conjunction with other offers. Promotions are available while stocks last. Previous purchases are not eligible for price adjustments.
Other Company Terms and Conditions apply.

Please read these Terms and Conditions carefully before buying a discount item or using a coupon or promo code. In case of disputes, the decision made by the Company shall be final and conclusive, and changes to Terms and Conditions can be made at any time without prior notice.

Delivery locations and shipping charges

Location Rates Delivery Time
Hong Kong HKD$50 (free shipping over HKD$800) 2-5 working days
Macau HKD$50 (free shipping over HKD$800) 2-5 working days
China RMB¥100 (free shipping over RMB¥1300) 5-21 working days

*During the holidays or sales campaigns when order volume is large, delivery time might be slightly longer.

We strive to deliver all orders on time. Delivery times can, however, be affected by a number of factors, including but not limited to customs issues, logistics arrangements, weather, and public holidays. In some cases, the customs authorities may take up to 2-3 weeks to clear and inspect a shipment. Unfortunately, we do not have any control over it and will not be held responsible for any delay.

When the destination is selected at checkout, shipping costs are calculated automatically. However, international packages may be subject to duties and taxes. Any additional charges must be paid by the recipient. We have no control over these charges, and we cannot predict what the exact amount will be. Therefore, we recommend you contact your local customs office first if you would like more information about these charges.
The Company reserves the right to revise the shipping policy at any time without prior notice.

Privacy Policy
Our privacy policy governs the collection, use, and storage of customer information. Please refer to it for more details.

We may terminate or suspend the Customer’s access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if the Customer breach these Terms and Conditions. Upon termination, the Customer’s right to use the website will cease immediately.

Severability and Waiver
If any provision of these Terms and Conditions is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms and Conditions shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Governing Law and Jurisdiction
These terms and conditions are governed by the laws of Hong Kong. Any disputes related to these terms and conditions will be subject to the exclusive jurisdiction of the courts in Hong Kong.

We reserve the right to amend these terms and conditions at any time. Customers are encouraged to review these terms before making a purchase.

Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at


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