The Telosin customer experience.

Your time. Your decision.

Our customer approach is simple: a conversation or demonstration is an opportunity to learn, with no obligation to buy. You can take time to consider your options, ask questions or decide that a product is not right for you.

You may ask to pause or end a demonstration at any time. Our standard is to ask your permission before applying skincare or using a device on your skin. Tell the person guiding you about any discomfort and ask them to stop.

Know what you are choosing.

Before paying, review the exact product and model, what is included, the full price and the purchase terms. Ask about the instructions, suitability, ongoing skincare needs and support available for your device.

We explain technology, design, research and ownership separately so you can understand what each tells you. An award recognises the category stated by its publisher; it does not replace product instructions or predict your individual results.

When you shop on Telosin.com.

Our international online store displays retail prices and charges orders in US dollars (USD). Shipping is free worldwide, with no minimum purchase. Import duties and local taxes may be payable by the recipient.

Online purchases from this website include our 30-day money-back guarantee from delivery. You may open and try your purchase as directed. Contact customer care within that period for return instructions.

You pay return postage for a change of mind. Telosin covers return postage for faulty or incorrectly supplied items. We do not deduct the cost of the original free delivery from your refund.

If you buy through a retailer.

The seller named on your receipt is responsible for the terms of that transaction. Ask for the seller’s name, the agreed price and the applicable return and warranty terms before payment. Telosin.com’s online offer does not automatically apply to purchases from another seller.

Telosin is a Beauty Express Group house brand. You can contact Telosin customer care for product guidance or to raise a concern about a retail experience, including when you have not made a purchase. We can help identify the appropriate seller and support route.

A direct route to customer care.

If an experience falls short of this approach, tell us what happened. Include the location or channel and approximate date where possible. An order number or receipt can help, but neither is required to raise a concern.

Contact cs@telosin.com or use the customer-care options below. If you remain dissatisfied with a response, request a further review by our customer-care manager and include any existing case reference. You do not need an account, a purchase or a marketing subscription to contact us.