Telosin customer care.
Before and after your purchase.

The Y Pro experience brings together the specified LED light, the optical head, responsive controls and the experience of using them together. Y Pro Red combines red and near-infrared light for visible signs of skin ageing; Y Pro Blue uses blue LED for blemish-prone skin. Both use a clear polycarbonate head, skin-contact activation, temperature sensing and rechargeable cordless operation.

Polycarbonate gives the light a transparent path while keeping the head lightweight. Contact activation makes the light respond to your movement. One button keeps the controls simple. Karim Rashid’s design brings these elements into an object made to be held and kept in your home.

Your purchase includes the charging cradle, power supply and instructions, with customer care for product guidance and servicing. Eligible defects are covered by the device guarantee. Compare those details together with the treatment format and warranty terms: they explain far more about the purchase than the word “LED” alone.

Explore the details behind Y Pro →

Start with the area and concern you want your routine to address. Y Pro Red is the facial choice for the appearance of fine lines, firmness, texture and radiance; Y Pro Blue focuses on blemish-prone skin. X offers an enlarged head and digital display for face and body care, while VII pairs dual-wavelength light with micro-vibration.

For a dedicated body routine, compare Body Sculpt Classic and Advance. Both combine microcurrent, red/near-infrared light and vibration; Both include a controlled cooling effect; Advance also features heat and ICE Cooling modes. Compare the features you will use, the way you prefer to handle a device and the skincare each routine requires.

Compare the collection →

Think in three steps: preparation, light and finishing skincare. Apply Lumired before Y Pro Red or Lumiblue before Y Pro Blue. A serum or moisturiser can then complete your skincare after the session. The gels support glide and consistent skin contact during their corresponding LED sessions.

Body Sculpt is different: its microcurrent session requires Firm & Tone Activating Body Gel as the conductive layer. Keep that gel with the body device. Daily serums, creams and the rinse-off mask can also have a role in your skincare independently of a device.

Explore treatment and skincare →

After a session, switch the device off and clean the treatment head using the method specified for your model. Handle the surface gently, avoid abrasive cleaning materials and allow it to dry before storing or charging. Never immerse the device in water unless its instructions expressly permit it.

For a light-transmitting head, caring for the surface is part of caring for the optical component. Store the device securely and keep the charging contacts clean and dry. If the head becomes damaged or the device behaves unexpectedly, stop using it and ask customer care for help.

Ask about device care →

Body Sculpt Classic and Advance require Firm & Tone Activating Body Gel. The gel provides the conductive layer for microcurrent and helps the head glide, so it is a working part of each session. Your first gel is included with the device.

Contact customer care with the exact device model to arrange a refill. Keep a supply available before your next session, and do not replace it with an ordinary moisturiser or facial LED gel: those formulas serve a different purpose.

Request a body gel refill →

Yes. Customer care can help you identify your Telosin V, VII or other earlier model and locate the relevant instructions and support information. Send the model name, serial number and a clear description of your question; photographs of the device label can help identify it.

Keep your receipt or order reference available if your question concerns a repair or warranty. The facial collection shares a weekly rhythm. Controls, treatment areas and programmed time per area still depend on the device you own.

Contact device support →

Prepare Y Pro Red with Lumired or Y Pro Blue with Lumiblue and finish with daily skincare. Use three times a week for the first four weeks, then once a week for maintenance. Begin on cleansed skin with the matching Y Pro gel, keep full contact and move slowly. Y Pro uses 3–5 minutes per facial zone; X uses its 3.5-minute programme. Keep light away from eyes and eyelids. Body Sculpt needs the supplied conductive body gel and its separate body routine.

Complete the light-sensitivity check and review the contraindications before your first session. If medication or a medical condition affects suitability, ask your clinician before use.

Get help with your device →

Y Pro Red, Y Pro Blue, Telosin X and Body Sculpt Advance include a 10-year device warranty. Body Sculpt Classic includes 2 years. Cover is for defects in materials and workmanship under normal use; exclusions include normal wear and accidental damage. Keep your receipt and serial number. See the full terms for earlier devices and purchases.

Buy online and experience Telosin at home. If it is not right for you, contact us within 30 days of delivery and return your purchase for a full refund.

Read the warranty and service steps →

Credit and debit cards are supported through the store’s payment gateway. Any instalment option available for your order will be shown at checkout, together with its provider and payment terms. Availability can depend on your market, card and order.

Review the full order total, currency and any financing terms before confirming payment. Customer care can help with payment questions before you place an order.

Ask about payment options →

Yes. A demonstration is an opportunity to learn, with no obligation to buy. You can ask questions, pause or end the demonstration, and take time to consider the product and its written terms.

Our customer approach →

Contact cs@telosin.com or use our customer-care options. Include the store or channel, approximate date and a description of what happened. A receipt or order reference is optional. You do not need to have bought anything, created an account or subscribed to marketing. If you remain dissatisfied with a response, request a further review by our customer-care manager.

Contact customer care →